The Challenge

• The Hospital was struggling with unsatisfactory service from a revenue cycle vendor. The facility was faced with quality issues, low productivity, backlog and a very large DNFB. The Hospital decided it was time for a change. They wanted a vendor that would be cost effective while committed to quality assurance, responsiveness and transparency. The Hospital brought on Mindseeker Pro and couldn’t be more pleased.

The Solution

• Mindseeker Pro jumped into action, immediately bringing in highly skilled and credentialed coders and a knowledgeable management team who are experienced working within a Level 1 Trauma and academic teaching hospital. To help the Hospital reach a necessary level of performance quickly and efficiently, Mindseeker Pro also brought in a team of temporary coders for 30 days, provided onsite Denials/Appeals training to members of the hospital’s staff and placed multiple Emergency Department Coders to help out.

The Result

• The Hospital set a goal to reduce the DNFB rate by more than $100 million over a two-month period. With Mindseeker Pro on board, this goal was achieved in an astounding three weeks. The coders maintain a 95 percent accuracy rate as they work hand-in-glove with the hospital’s clinical documentation improvement nurses to resolve diagnostic related grouping mismatches.

  
  

  
  

  “I can rest knowing this facility is taken care of as we continue future growth endeavors. I need partners I can trust who are committed to their job and I have to say that Mindseeker Pro goes above and beyond in meeting my expectations.”